Return and Refund

Return and Refund

Gracie China Shop does not accept unauthorized returns. In the event that an item must be returned, the customer must first contact us, and we will create return shipping label for you.

Return shipping costs, unless otherwise specially provided for, are the buyer’s responsibility. 

To receive a refund, returned items must be in original packaging, unused, in original condition and received by Gracie China Shop within 30 days of your original receipt of the product. No credit will be issued for damaged, or deformed items. Items will be inspected prior to issuance of any refund. Please note that any damage must be reported to Gracie China Shop prior to be used. We can not offer any exchange or refunds on items that have been used.

Returns are only available for items that were shipped to the United States. 

Damaged Items

Gracie China Shop delivers merchandise to carriers properly protected and packaged. Therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If the damage is discovered after opening the package, notify the Gracie China Shop immediately, we will assist you in any claim to the degree practical.